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Most Trusted

Mercy Community Healthcare

Franklin, TN

Medical, Dental and Health Services Family, Marriage and Children's Services Counseling

About Mercy Community Healthcare

Mercy Community Healthcare is a Christian primary care and mental health ambulatory health center caring for patients that are one day old through Medicare age. Mercy cares for families from more than 30 counties in Tennessee. No one is turned away for their inability to pay. In 2008, Mercy launched a primary medical home model for chronically ill patients.Mercy has a Care Coordination Team that is responsible for coordinating the care of hundreds of chronically ill patients who may have as few as one or as many as a dozen specialists. Mercy also has Certified Application Counselors to assist the uninsured throughout our community to become enrolled in Marketplace and other insurances.

What “Most Trusted” Means

Most Trusted is our highest designation, reflecting the full convergence of Christian stewardship, public transparency, and independently confirmed operational excellence. This ministry has been verified against all fifteen criteria of The Most Trusted Standard — every standard in our framework, across all four pillars of faith foundation, financial integrity, governance, and transparency.

Beyond meeting our baseline standards and demonstrating comprehensive public accountability, this ministry has been independently evaluated against rigorous nonprofit performance benchmarks and confirmed to operate at the highest standard in its sector.

What We've Verified

This ministry has been verified against 15 of 15 criteria in The Most Trusted Standard.

Faith Foundation

  • Christian Statement of Faith Affirms a clear, public statement of faith aligned with historic orthodox Christian doctrine. Verified
  • Biblical Mission and Stewardship Operates with a mission explicitly grounded in Christian principles and biblical stewardship of resources entrusted to it. Verified
  • Christian Accountability Maintains accountability to recognized standards of Christian financial integrity and ministry stewardship. Verified

Financial Integrity

  • Independent Financial Review Undergoes annual independent financial audit, review, or compilation appropriate to organizational size and complexity. Verified
  • Reasonable Compensation Practices Discloses executive compensation and demonstrates compensation practices appropriate to the organization's size, scope, and sector. Verified
  • Donor Intent Honored Honors donor intent on designated and restricted gifts, ensuring contributions are used as donors directed. Verified

Governance and Leadership

  • Independent Governing Board Operates under an independent governing board with a majority of members who are not staff, related to staff, or otherwise compromised in independence. Verified
  • Documented Conflict-of-Interest Policies Maintains and follows documented conflict-of-interest policies to protect the organization and those it serves. Verified
  • No Outstanding Concerns Shows no unresolved regulatory, legal, or accountability concerns that would compromise donor trust. Verified

Transparency and Effectiveness

  • Truthful Communications Communicates truthfully and accurately in fundraising appeals, public communications, and donor reporting. Verified
  • Active Program Activity Consistent with Mission Demonstrates active program activity consistent with the organization's stated mission and purpose. Verified
  • Comprehensive Public Financial Disclosure Makes complete financial records and Form 990 (or applicable equivalent) accessible to the public through recognized third-party platforms. Verified
  • Public Governance and Program Reporting Publicly discloses board composition, key leadership, and detailed program information so donors can see how the organization is run and what it does. Verified
  • Full Suite of Governance Policies Maintains and discloses a complete framework of governance policies, including whistleblower and document-retention policies in addition to conflict-of-interest protections. Verified
  • Independent Performance Evaluation Has undergone independent evaluation of financial efficiency, program spending, and operational performance against rigorous sector benchmarks, with results confirming performance at the highest standard. Verified

Mercy Community Healthcare meets all 15 of our standards — our highest designation.